Legal
Shipping Policy
Last updated: 2 August 2026
This policy explains how Rosaaya dispatches and delivers orders placed on rosaaya.com. By placing an order you accept the terms below.
Order processing
Orders are processed on working days (Monday to Saturday, excluding public holidays). Orders placed before 2:00 PM IST are usually dispatched the same working day; orders placed after that are dispatched the next working day.
Orders paid by direct UPI / QR are dispatched only after we have confirmed the payment against the reference (UTR) number you provide. This is a manual check and can add a few hours.
Delivery timelines and charges
| Destination | Estimated delivery | Charge |
|---|---|---|
| Metro cities | 2–4 working days | ₹49, free above ₹999 |
| Other cities and towns | 4–7 working days | ₹49, free above ₹999 |
| Remote and North-East pincodes | 7–10 working days | ₹79, free above ₹999 |
| Cash on Delivery (any destination) | As above | Additional ₹49 handling fee |
Delivery estimates are indicative and begin from the date of dispatch, not the date of order. They are not guaranteed. Delays caused by weather, strikes, regional restrictions or courier backlogs are outside our control.
Serviceable areas
We ship across India through third-party couriers. Some pincodes are not serviceable, and some are not serviceable for Cash on Delivery. You can check availability by entering your PIN code at checkout. We do not currently ship internationally.
Tracking
Once your order is dispatched we send the courier name and tracking number by email and WhatsApp. You can also track it at any time using your order number and email on our tracking page. Tracking information can take up to 24 hours to become active after dispatch.
Failed and refused deliveries
Couriers normally attempt delivery up to three times. Please make sure the address and phone number you give are correct and reachable. If a delivery fails because the address was incomplete or incorrect, nobody was available, or a Cash on Delivery order was refused:
- The parcel is returned to us, which typically takes 7–14 days.
- For prepaid orders we refund the item value; the original shipping charge is not refunded.
- Repeated refusal of Cash on Delivery orders may result in COD being disabled for that number.
Damaged or missing parcels
Please check the parcel at the time of delivery. If it arrives visibly damaged, tampered with or open, refuse the delivery and tell us the same day. If you discover damage after opening, contact us within 48 hours with photographs of the parcel, the shipping label and the product. Claims raised later may not be accepted by the courier.
If tracking shows delivered but you have not received the parcel, contact us within 48 hours so we can raise an investigation with the courier.
Contact
Email care@rosaaya.com or call +91 90000 00000, Monday to Saturday, 10:00 AM to 6:00 PM IST. Please quote your order number.
See also our Refund & Cancellation Policy and Terms & Conditions.